What our Customers say...
Water Damage Testimonials
The service was professional and the staff very down to earth and explained everything to be done clearly. They made me feel confident in there job performance.
Audrey C from Riverside, Ca, left us this awesome 5 star yelp review:
I had quite a mess in my condo due to a leaking air conditioner. I had no clue what to do or who to call. Insurance rep mentioned SERVPRO and that was the best call I made. The professionals at SERVPRO were amazing! They responded quickly and did a great job. The were informed. I hope I never have to but I would call them again.
There is nothing that I think they could have done better, the staff was friendly, professional and courteous each visit.
I will first say that it is rare to come come across professionalism and sensitivity these days, however SERVPRO has been wholly professional and delicate. My first contact was with Alex prior to the beginning of my extensive work; she was kind, sensitive and exceptionally professional. She put me at ease and informed me what was going to occur and made herself completely available for questions or concerns. Her team is also kind and professional. I am so glad I went with SERVPRO; I can't imagine having anyone else in and out of my house during this trying time. Alex goes out of her way to help me in so many ways that I really believe this is the best customer service I have ever had, and I'm almost sixty. Alex's team works fast and efficiently and gives us space when the work is being done. They moved my belongings saving me time and a lot of work that would have been very difficult for me. If I have a request that is not an integral part of the work, Alex goes out of her way to find me answers and contacts. She is not only a part of the job, but she is globally helpful in many other ways. I hugged her a couple of times because I was so grateful for her and so glad I didn't end up with rude, insensitive workers. I appreciate the professional relationship between Alex and my adjuster, Steve. They work well together which makes the whole process more efficient and smooth. I was praising Alex to Steve on the phone and he had nothing but praise for her as well. I have written many letters of complaint, but periodically I feel compelled to write a letter of praise and thanks, and Alex gets both. I hope you share this letter with Alex. I want her to know what an amazing person and consummate professional she is. This whole process has been trying, with loud fans everywhere, your stuff in all the wrong places, people everywhere... Alex has made this difficult process as unobtrusive as possible and her personality has been like a ray of sunshine.
I recently had a water leak. The damage was immediately assessed by SERVPRO representative Alex Pal. Ms. Pal remedied the situation promptly, professionally, competently, and at a reasonable cost. Ms. Pal was also very kind and concerned while accommodating my physical disability during the cleanup process. She placed all equipment in a way whereby my safety would not be threatened. Alex Pal is to be commended for a job VERY well done. Many Thanks!!
5 Star Yelp Review
It's no fun having a pipe cause such extensive damage, but that's what happened. I am probably a businesses worst nightmare because I hate being inconvenienced. Nonetheless, Cammy was so professional in every aspect of the word, that I can honestly say that in my 44 years of life, she is the most professional person I've ever met! She explained what would be happening and that, regardless of all the people coming and going, she would be my regular point of contact, which minimized the chaos! She scheduled around my life and came on time, every time. She demonstrated compassion and empathy for my situation, as my room was gutted and my house belongings temporarily shifted.
Thank you Cammy and crew!